Frequently Asked Questions
Everything you need to know about our whimsical designs and ordering process.
How long will it take for my order to be handcrafted and shipped?
Each piece is made-to-order to ensure the highest quality. Please allow 2-4 weeks for production before your item is shipped. Once dispatched, you will receive a tracking number via email.
Do you offer international shipping?
Yes, we ship our designs worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to customs duties.
What is your return policy for made-to-order items?
Because our garments are handcrafted specifically for you, we only accept returns if the item is defective or damaged upon arrival. Please contact our support team within 7 days of delivery to initiate a claim.
How can I ensure I select the correct size?
We provide a detailed size guide on each product page. Since many of our fabrics have unique stretch properties, we recommend measuring yourself carefully or contacting us for personalized sizing advice.
Are your garments ethically produced?
Absolutely. All Lirika Matoshi pieces are ethically handmade in our New York or Kosovo studios by skilled artisans. we prioritize fair wages and a creative, safe working environment.
Can I request a custom measurement for a dress?
We occasionally offer custom sizing for specific styles. Please reach out to our customer service team before placing your order to see if your requested silhouette can be tailored to your specific measurements.